SUPPORT
App support, updates, FAQ's, and troubleshooting.
APP SUPPORT
ERROR MESSAGES & CRASHES
We would love to say we're perfect, but these things happen from time to time...but we're here to help as best we can!
Receiving 'error messages' during gameplay or generic application usage might be frustrating, but a step in the right direction. If you receive an error message, try and contact us right away with a brief summary of the error and the circumstances that led to the message. The more you can tell us, the better we can help!
UPDATES
Over time our development team works to further improve our software in every way we can find. While it's our job to continue enhancing our products, it's also our job to keep you up to speed with us as we go!
Many updates will be sent to your device via a notification, but not all. To keep your products as up to date as possible, check our social network feeds for news or announcements, or visit our page on the iTunes App Store for the most recent software.
FAQ's
HOW CAN I MANAGE OR DISABLE IN-APP PURCHASES?
All of our games are free to download and play. However, our games also offer completely optional In-App Purchases that are paid for with real money (all of which are clearly and accurately labeled).
While these purchases are used to enhance the gameplay experience, they are never required in order to play the game - with Sickk, 'free' means 'free'.
Note: To manage the capability of your device to make In-App Purchases, adjust account settings, or disable In-App Purchases completely, go to your device's general settings. Because devices vary in their way of managing In-App Purchases, below are links to our supported device instructions:
Apple (iOS) In-App Settings Google (Android) In-App Settings
MY IN-GAME PURCHASE IS NOT SHOWING UP IN MY GAME. NOW WHAT?
While this is quite rare, occasionally an In-App Purchase through Apple (iOS) or Google (Android) may take up to 48 hours for all transactions to go through. Annoying but out of our control.
If it has been more than 48 hours with no purchase redeemed yet, please contact Apple or Google directly for support. In the case where they address the issue with us and direct you back here, kindly visit our 'Contact Us' page and tell us of your issue. Be sure to use "IAP Failure" as your message subject.
HOW CAN I REACH SICKK SOFTWARE?
All of our products both Apple (iOS) and Google (Android) devices have a 'Contact Us' button in the system settings. This will connect you with our Sickk Software Support Team via email for the respective app where the support information was found.
For broader support, send us an email at support@sickksoftware.com or visit our 'Contact Us' page here on our site. In your email, be sure to include any specific details that may be useful to our Support Team.
Thanks for being Sickk!
- Sickk Software